Terms and Conditions

By accessing and using the website enigmaconalma.com and the services of Enigma Cocina Con Alma, you agree to be bound by these Terms and Conditions of Use.\n\nThese terms constitute a legally binding agreement between you and Enigma Cocina Con Alma. If you do not agree with any of these terms, please do not use our services.\n\nWe reserve the right to modify these terms at any time. Modifications will take effect immediately after publication on our website.\n\nIt is the user responsibility to periodically review these terms to stay informed of any changes.

Enigma Cocina Con Alma offers restaurant services that include:\n\n• Restaurant service with lunch and dinner\n• Online reservation system to guarantee tables\n• Special menus for events and celebrations\n• Wine pairing advisory service\n• Information on allergens and special dietary options\n• Personalized gastronomic experiences\n\nAll our services are subject to availability and may vary according to season, ingredient availability, and operational circumstances.\n\nWe reserve the right to modify, suspend or discontinue any service at any time without prior notice.

RESERVATION PROCESS\nReservations can be made through:\n• Our website enigmaconalma.com\n• Phone: +34 672 79 60 06\n• Email: reservas@enigmaconalma.com\n• In person at our restaurant\n\nRESERVATION CONFIRMATION\n• Online reservations require confirmation by email or SMS\n• Phone reservations are confirmed verbally\n• Without confirmation, the reservation may be automatically canceled\n• We recommend arriving 10 minutes before your reserved time\n\nRESERVATION MODIFICATIONS\n• Modifications up to 2 hours before at no cost\n• Changes with less than 2 hours notice subject to availability\n• We do not guarantee accommodation of last-minute changes\n\nWAITING POLICY\n• Maximum tolerance of 15 minutes delay\n• After 15 minutes, the table may be released\n• In case of delay, contact the restaurant immediately

CANCELLATION POLICY\n• Free cancellation up to 4 hours before the reservation\n• Cancellations between 2-4 hours: 25% charge of base menu\n• Cancellations with less than 2 hours: 50% charge of base menu\n• Same-day cancellations: 100% charge of base menu\n\nNO-SHOW (NOT SHOWING UP)\n• Not showing up without prior cancellation constitutes 100% charge\n• Charges will be applied according to the payment method provided\n• Three no-shows will result in temporary reservation restrictions\n\nSPECIAL EVENTS AND TASTING MENUS\n• Free cancellation up to 24 hours before\n• Cancellations with less than 24 hours: 75% charge of price\n• No-show at special events: 100% charge plus administrative costs\n\nEXCEPTIONAL CIRCUMSTANCES\n• Documented medical emergencies: charge exemption\n• Extreme weather conditions: cancellation without charge\n• Restaurant closure due to force majeure: full refund

ACCEPTED PAYMENT METHODS\n• Cash (euros)\n• Credit and debit cards (Visa, Mastercard, American Express)\n• Bizum\n• Bank transfer (for special events)\n\nPRICES AND BILLING\n• All prices include VAT according to Spanish legislation\n• Menu prices are subject to change without prior notice\n• Beverages are not included unless otherwise indicated\n• Legal invoice will be issued for all services\n\nTIP POLICY\n• Tips are voluntary and not included in the price\n• Can be added to the bill or given directly to staff\n• Tips are distributed equitably among the team\n\nREFUNDS\n• Refunds only in cases of cancellation by the restaurant\n• Refunds will be processed to the original payment method\n• Refund period: 5-10 business days\n• No refunds for subjective dissatisfaction with food

ALLERGEN INFORMATION\nAccording to EU Regulation 1169/2011, we provide complete information on:\n• Cereals containing gluten\n• Crustaceans and derived products\n• Eggs and derived products\n• Fish and derived products\n• Peanuts and derived products\n• Soya and derived products\n• Milk and dairy products\n• Tree nuts\n• Celery and derived products\n• Mustard and derived products\n• Sesame seeds\n• Sulphur dioxide and sulphites\n• Lupin and derived products\n• Molluscs and derived products\n\nCUSTOMER RESPONSIBILITY\n• MUST inform about allergies and intolerances when making reservation\n• MUST confirm dietary restrictions upon arrival at restaurant\n• MUST ask about specific ingredients if in doubt\n\nOUR COMMITMENT\n• Staff trained in allergen handling\n• Strict cross-contamination protocols\n• Adapted menus available upon request\n• Separate kitchen for gluten-free preparations (upon request)\n\nLIMITATION OF LIABILITY\nWe CANNOT guarantee a 100% allergen-free environment. Customers with severe allergies must assess their own risk before consuming our products.

CODE OF CONDUCT\nWe expect all our customers to:\n• Respect staff and other diners\n• Maintain appropriate conversation volume\n• Comply with dress code (smart casual)\n• Not smoke inside the establishment\n• Respect hygiene and safety standards\n\nUSE OF MOBILE DEVICES\n• Responsible use of mobile phones allowed\n• We request silent or vibration mode\n• Extended calls should be made outside the dining room\n• Food photography allowed without flash\n\nUNACCEPTABLE BEHAVIOR\n• Offensive language or aggressive behavior\n• Excessive alcohol consumption affecting others\n• Damage to restaurant property\n• Non-compliance with safety measures\n• Behavior that disturbs other customers experience\n\nCONSEQUENCES\n• Initial verbal warning\n• Request to leave the establishment\n• Temporary or permanent access ban\n• Claim for damages as appropriate

DATA COLLECTION\nWe collect only the data necessary to:\n• Manage your reservations effectively\n• Process payments securely\n• Ensure your food safety (allergies)\n• Improve our services\n• Comply with legal obligations\n\nUSE OF INFORMATION\n• Your data is NOT sold or transferred to third parties\n• We use aggregated and anonymous information for analysis\n• We may contact you to confirm reservations or inform of changes\n• Direct marketing requires your explicit consent\n\nDATASUBJECT RIGHTS\nUnder GDPR, you have the right to:\n• Access your personal data\n• Rectify inaccurate information\n• Request deletion of your data\n• Limit processing\n• Data portability\n• Object to treatment\n\nPRIVACY CONTACT\nTo exercise your rights or privacy inquiries:\n• Email: reservas@enigmaconalma.com\n• Indicate in subject: Data Protection\n• Guaranteed response within 30 days\n\nSee our complete Privacy Policy for more details.

FORCE MAJEURE EVENTS\nWe will not be responsible for non-compliance with our obligations due to extraordinary and unforeseeable circumstances, including but not limited to:\n\n• Natural disasters (earthquakes, floods, severe storms)\n• Pandemics and public health emergencies\n• Strikes and labor conflicts\n• Power or water supply cuts\n• Communication system failures\n• Restrictive government regulations\n• National security emergencies\n• Fires and other incidents\n\nACTIONS IN CASE OF FORCE MAJEURE\n• Immediate notification to affected customers\n• Rescheduling of reservations at no additional cost\n• Full refund if rescheduling is not possible\n• Continuous communication about the situation\n\nDURATION AND EFFECTS\n• Suspension of obligations will last while the cause persists\n• Normal service resumption as soon as possible\n• Customers will be informed of activity resumption\n\nLIMITATION OF LIABILITY\nUnder no circumstances will we be responsible for indirect damages, loss of profits, or inconvenience caused by force majeure events.

APPLICABLE LAW\nThese Terms and Conditions are governed by Spanish legislation, specifically:\n• Spanish Civil Code\n• General Law for the Defense of Consumers and Users\n• General Data Protection Regulation (GDPR)\n• Information Society Services Law\n• Health and food safety regulations\n\nCOMPETENT JURISDICTION\nFor the resolution of any controversy that may arise:\n• Jurisdiction: Courts of Calpe, Alicante, Spain\n• Applicable jurisdiction: Defendant domicile or place of service provision\n• Procedural language: Spanish\n• Alternative means: Mediation and arbitration available\n\nCONFLICT RESOLUTION\nBefore initiating legal action, we recommend:\n• Direct contact with restaurant management\n• Mediation through consumer organizations\n• Consumer arbitration if parties agree\n\nCONSUMER RIGHTS\nConsumers have the right to:\n• File complaints with competent authorities\n• Access alternative dispute resolution systems\n• Exercise their rights according to consumer protection legislation\n\nTERMS UPDATE\n• Last update: September 17, 2025\n• Next scheduled review: March 17, 2026\n• Change notification: Website notice and email to registered customers\n\nFor any inquiries about these terms:\n• Email: reservas@enigmaconalma.com\n• Phone: +34 672 79 60 06\n• Address: Carrer Justicia 6A, 03710 Calpe, Alicante, Spain